When you sign up with us, one of the things we’ll discuss is how you want to manage the ongoing maintenance of your property.

Together, we must ensure your property meets and is maintained to the standards required by law and by our Local Authority clients. We also know from experience, that well maintained homes cost less in the long term, so it’s important for protecting your investment.
To keep things simple, we can carry out all repairs on your behalf.

We have a team of multi-skilled contractors, as well as gas and electrical engineers who are trained and qualified to keep your homes safe, well-maintained and compliant with legislative standards. Or, if you prefer, you can take responsibility for carrying out repairs yourself. In this case, it is our responsibility to inform you about repairs that need doing and to ensure they are carried out.


1. Reporting

When a tenant needs a repair carrying out in their home, they can call us or log their repair on our easy to download mobile android app. We will assess the need and determine whether it is an emergency or standard repair.

Timescales for completion:

Emergency – where there is an immediate danger to life or limb – within 24 hours
Standard – All other repairs – within 14 days.

2. Carrying out the work

If the cost of the repair is below £250, we will arrange for one of our approved contractors to carry out the repair and notify you in writing that the repair is being undertaken on your behalf. For standard repairs above the £250 threshold, we will write or call you with an estimate before we go ahead with the work (provided it is not an emergency).

The cost for repairs carried out will be deducted from your next month’s rental income. We calculate the cost of repairs + a 10% arrangement fee + VAT.

3. If you choose to arrange your own repairs

We will contact you to let you know a repair is required and the timescale in which it needs to be completed.

You can then liaise with the tenant and arrange for your own contractor to attend, or carry out the work yourself if you are qualified to do so. Alternatively, at this point, you may ask Regions Estates to carry out the work on your behalf. We will provide you with a full, competitive quote before we go ahead (provided it is not an emergency).

If we cannot reach you or if you do not complete the work within the specified timescale, Regions Estates will carry out the repairs in default. We will charge you for the repairs + 10% arrangement fee + VAT.

Once you have completed any works, you will need to send us photos and provide evidence that the work has been carried out to the correct standards.

How much is your property really worth? Call 01895 255 300 to find out